Coronavirus Update
COVID-19 Safety Protocols for In-Person Counselling
To ensure a healthy, safe and more comfortable experience for everyone during the pandemic, we are currently implementing the following COVID-19 protocols for in-person sessions. These protocols are in line with provincial recommendations.
To prevent transmission of COVID-19, we are currently implementing the following:
For your in-person appointment:
Thank you for your cooperation and patience in helping to keep everyone healthy and safe.
To prevent transmission of COVID-19, we are currently implementing the following:
- Sanitation: Furniture and high-touch surfaces are sanitized between sessions.
- Hand Sanitizer: Hand sanitizer is provided.
- Physical Distancing:
- Furniture in the counselling room is spaced more than 2 meters apart.
- The waiting room contains physically distanced seating.
- PPE: Face masks are worn at all times. Your counsellor may also be wearing a face shield.
- Reception behind glass barrier or available by bell: Reception is seated behind a glass barrier or accessible by ringing the bell at the front desk to reduce exposure (hand sanitizer available on front desk).
- Contactless Payment Options:
- Credit card / preauthorized billing and Interac e-Transfer are accepted for contactless payment.
For your in-person appointment:
- Please arrive no earlier than 5 minutes before your session. If you arrive early, please wait outside the building. (This is to limit the number of people in the office.)
- Please wash your hands or use hand sanitizer upon entering the building/office.
- Please attend your appointment alone or only with participating family members.
- As face masks are strongly recommended by Public Health, face masks are still required by clients and staff inside the building/office, including during your counselling appointment until further notice. Your counsellor may also be wearing a face shield.
- If your appointment is before 10:30am or if reception is unavailable, please call or text your counsellor to let them know you have arrived. The front door of the building is locked before 10:30am.
- Most importantly: If you are feeling unwell, even if symptoms are minor (e.g. a minor cold or allergies), please DO NOT come to the office. Instead, you may request to change your session to a video or phone session for the same time.
Thank you for your cooperation and patience in helping to keep everyone healthy and safe.