Coronavirus Update

COVID-19 Safety Protocols for In-Person Counselling

To ensure a healthy, safe and more comfortable experience for everyone during the pandemic, we are currently implementing the following COVID-19 protocols for in-person sessions. These are in line with provincial regulations outlined here:

WorkSafe BC In-Person Counselling Protocols
https://www.worksafebc.com/en/about-us/covid-19-updates/covid-19-returning-safe-operation/in-person-counselling
 
To prevent transmission of COVID-19, we are currently implementing the following:

• Sanitation: Furniture and high-touch surfaces are sanitized between sessions.
• Hand Sanitizer: Hand sanitizer is provided.
• Physical Distancing:
  • ​Furniture in the counselling room is spaced more than 2 meters apart.
  • The waiting room contains physically distanced seating.
• PPE: Face masks are worn at all times. Your counsellor may also be wearing a face shield.
• Contactless Payment Options:
  • Credit card / preauthorized billing and Interac e-Transfer are accepted for contactless payment.

For your in-person appointment:

• Please wash your hands or use hand sanitizer upon entering the building/office.
• Please arrive no earlier than 5-10 minutes before your session. When you arrive, please wait outside the building and send a text message or call your counsellor to check that it is safe to enter. (This is to limit the number of people in the office.)
• Please attend your appointment alone or only with the participating family members.
• Face masks are to be worn at all times by clients and staff inside the building/office, including during your counselling appointment. Your counsellor may also wear a face shield.
• Most importantly: If you are feeling unwell, even if symptoms are minor (e.g. a minor cold or allergies), please DO NOT come to the office. Instead, please request to change your session to a video or phone session for the same time.

​Thank you for your cooperation and patience in helping to keep everyone healthy and safe.