Coronavirus Update

COVID-19 Safety Protocols for In-Person Counselling

To ensure a healthy, safe and more comfortable experience for everyone during the pandemic, we are currently implementing the following COVID-19 protocols for in-person sessions. These protocols are in line with provincial recommendations.
 
To prevent transmission of COVID-19, we are currently implementing the following:

• Sanitation: Furniture and high-touch surfaces are sanitized between sessions.
• Hand Sanitizer: Hand sanitizer is provided.
• Physical Distancing: Furniture in the counselling room is spaced more than 2 meters apart to allow social distancing.
• Face Masks: Face masks are optional, but recommended.
• Reception behind glass barrier or available by bell: Reception is seated behind a glass barrier or accessible by ringing the bell at the front desk to reduce exposure (hand sanitizer available on front desk).
• Contactless Payment Options:​ Credit card / preauthorized billing and Interac e-Transfer accepted for contactless payment.

For your in-person appointment:

• Please arrive no earlier than 5 minutes before your session. If you arrive early, please wait outside the building to limit the number of people in the office.
• Please wash your hands or use hand sanitizer upon entering the building/office.
• Please attend your appointment alone or only with participating family members.
• Face masks are optional, but recommended.
• If your appointment is before 10:30am or if reception is unavailable, please call or text your counsellor to let them know you have arrived. The front door of the building is locked before 10:30am.
• Most importantly: If you are feeling unwell, even if symptoms are minor (e.g. a minor cold or allergies), please DO NOT come to the office. Instead, you may request to change your session to a video or phone session for the same time.

​Thank you for your cooperation and patience in helping to keep everyone healthy and safe.