Coronavirus Update

COVID-19 Safety Protocols for In-Person Counselling

Thank y​ou for your patience in adjusting to phone/online sessions during this time. We are now offering in-person sessions at our counselling office again with some important modifications. These are in line with provincial regulations set out to keep us all safe (see link below).

WorkSafe BC In-Person Counselling Protocols
https://www.worksafebc.com/en/about-us/covid-19-updates/covid-19-returning-safe-operation/in-person-counselling
 
To prevent transmission of COVID-19, we are currently implementing the following:

• Regular Sanitation of Surfaces: Furniture in the counselling room has been replaced with furniture made of material that can be easily cleaned. Furniture and high-touch surfaces will be sanitized between sessions.
• Hand Sanitizer Available: Hand sanitizer is located near the elevator on each floor and inside the counselling office.
• Physical Distancing:
  • ​Furniture in the counselling room is now spaced more than 2 meters apart to ensure physical distance between client and counsellor.
  • The waiting room now contains seating for only 1 person/family to ensure safe physical distancing between clients.
• Sanitizing/Distancing During Payment & Contactless Payment Option:
  • ​Distance will be maintained during payment transactions. The payment console will be sanitized between uses.
  • Interac e-Transfer is accepted for those preferring a completely contactless payment method.

We ask that clients please adhere to the following:

• Please wash your hands or use hand sanitizer upon entering/exiting the building/office.
• Please arrive no earlier than 5-10 minutes before your session. When you arrive, please wait outside the building and send a text message or call your counsellor to check that it is safe to enter. This is to limit the number of people in the office.
• Please come to your appointment alone or with only the participating family members for the session.
• Water and tea are no longer being provided in the waiting area. Please feel free to bring your own.
• Use of a face mask/shield is recommended in building elevator, hallways and other public areas if other people are present.
• Most importantly, if you are feeling unwell, regardless of severity of symptoms (even if it is a minor cold or allergies), please DO NOT come to the office if you are sick. Instead, please request to change your session to a video or phone session for the same time.

​Thank you for your cooperation and patience in helping to keep everyone healthy and safe, ensuring a more comfortable experience for everyone.